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Privacy Policy

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Data Controller: IK KK Media, Gaujas iela 13-23, Valmiera, Valmieras nov., LV-4201, Latvia.

Contact Information for Data Protection Matters:
Email: info@kkmedia.lv
Phone: +371 29997574

You may use this contact information or reach out to us at our legal address to ask questions related to personal data processing.

By using our online store services and making a purchase, you agree to the processing and storage of your personal data.

IK KK Media (hereinafter referred to as “we”, “us”, “our”) is committed to processing your personal data based on the following legal grounds:

  • Your given consent;

  • Our legitimate interests – for fulfilling obligations between us and you, executing a contract, or protecting our lawful interests;

  • For the conclusion and performance of a contract;

  • To comply with legal obligations required by applicable laws and regulations;

  • To protect the vital interests of the data subject or another individual – for example, ensuring the safety of our employees, clients, and visitors.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant laws governing personal data processing and protection.

We have implemented the necessary technical and organizational measures to safeguard your personal data from accidental disclosure, alteration, or any other unlawful processing.

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Purposes of Personal Data Processing

  • To register your account in our online store and enable access to personalized deals, services, and customer benefits, we process your name, surname, phone number, and email.

  • To identify you as the buyer and recipient, issue invoices, deliver goods, and fulfill contractual obligations, we process your name, surname, phone number, email, residential address, and payment details.

  • To send you transactional and administrative communications (e.g., purchase confirmations, abandoned cart reminders, delivery updates), we process your name, surname, and email.

  • When responding to inquiries submitted via our website or through direct communication (phone or email), we process voluntarily provided data such as name, surname, phone number, email, and other relevant information. This data will only be used to contact you and respond to your questions or suggestions.

  • For quality control and to process orders over the phone, conversations may be recorded. These recordings are stored for no longer than 3 months, unless required by law enforcement or in case of suspected criminal activity. This service is provided by our telecom partner under a formal agreement.

  • To send personalized marketing offers, discounts, or special promotions (with your consent), we process your name, surname, email, phone number, and browsing/purchase history.

Please note: Consent is not the only basis for sending marketing communications. According to Article 9(2) of the Information Society Services Act, commercial messages may also be sent without prior consent if the email address was obtained in the context of a transaction.

You may unsubscribe from marketing emails at any time by:

  • Using the automatic “unsubscribe” link in the message;

  • Changing your profile settings;

  • Deleting stored cookies;

  • Calling us at +371 29997574;

  • Sending a request to kristapsk.media@gmail.com.

  • To participate in promotions, lotteries, or contests, we process your name, surname, email, and phone number. By registering for participation, you consent to the processing of this data.

  • By applying to a job vacancy and sending your CV and application to kristapsk.media@gmail.com, you agree to the processing of your data for recruitment purposes. Your data will only be processed for the position you’ve applied for. If we wish to retain your data for future opportunities, we will request your explicit consent. If you provide references, we may also process their contact details. Information may also be collected from recruitment agencies.
     

Abandoned Cart Reminder

If you do not complete your purchase, we may send you a technical support email within 72 hours to ensure there were no technical issues and to remind you about your reserved items.

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Data Retention

We retain your personal data only as long as necessary to fulfill the stated purposes unless longer retention is required or permitted by law. If processing is based on your consent, the data will be retained until your consent is withdrawn.

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Data Disclosure

Upon request, we may disclose your data to public authorities or law enforcement to protect our legal interests, including filing or defending legal claims.
 

Data Processing Location

We primarily process your personal data within the EU/EEA. Data is not transferred outside the EU/EEA unless cookies facilitate processing in third countries.

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Children

We do not provide services to minors. If we become aware that we’ve collected personal data from individuals under legal age, we will take steps to delete that information.

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Your Rights

Under the GDPR and Latvian law, you have the right to:

  1. Access your personal data and receive information about its processing;

  2. Request correction of inaccurate, incomplete, or outdated data, or update it yourself via your account;

  3. Request deletion of your data (“right to be forgotten”), unless legal obligations require us to retain it;

  4. Withdraw previously given consent;

  5. Restrict data processing;

  6. Receive your data in electronic format and request its transfer to another controller (data portability);

  7. Submit a complaint to the Data State Inspectorate.

You may submit a rights-related request via secure electronic signature or by contacting us directly.

We reserve the right to update this Privacy Policy at any time without prior notice. Changes take effect upon publication on our website. You are responsible for regularly reviewing this policy to stay informed.

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